Uploading Your SiteFTP Clients
FTP ClientsThe process by which files are transferred to the web server is called "FTP" (File Transfer Protocol). You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload the files to your web site at leisure using our servers. For non-Microsoft® FrontPage® 98 users an FTP client is the most common method of transferring your files to the server. The following steps will ensure that your web site is uploaded and visible on our servers, and allow viewers from the outside to visit your site easily.
Once the account is created on the server (generally one to two hours after sign-up), you should be ready to upload any files you have created for your web site. You can start by installing and running an FTP client, such as WS-FTP (for Windows 95/3.x users), or Fetch (for Macintosh users).
FTP LoginIf your domain name is registered and fully functioning you can use ftp.yourdomain.com as the 'Host Name' to access your account with the FTP client. If this does not work, please try using the IP address, provided with the account confirmation e-mail for your account instead. In any case you will be required to log into the server with your User Name and Password, also provided in the account confirmation. Also note that logging in with a Web Browser, such as Netscape or Internet Explorer will NOT give you access to the entire account. Only an FTP program will allow you total access to your account space.
FTP UploadsYou will find some files and subdirectories already present in your account space. We recommend not altering the sub-directories in any way (other than depositing files into them, or changing permissions). You will find a file called index.html. This is the default page for the account, and begins as a 'Welcome' page. You should replace this file with your own 'Home' page, so that any viewer who visits the site will see this file initially when entering your domain name on their browser. Now you can begin transferring files to the server, but please keep these points in mind when uploading files:
FTP F.A.Q.Where can I obtain an FTP client?
There are many different FTP clients available that are shareware or freeware that you can download. We recommend using WS_FTP if you are not familiar with FTP clients. You can download it from www.ipswitch.com.
Macintosh users can find out about the latest version of Fetch from:
I use AOL and files I upload via FTP seem to get chopped off after a certain length. Why does this happen?
According to some of our customers AOL has supposedly decided to limit the size of files that can be transferred via FTP. If you were unable to resume transfers or compress files to fit within AOL's limit, we would recommend using another provider that does not limit the amount of data you could upload.
I have uploaded my files, but when I view the site with my Web Browser, I still see the 'Welcome' page. Why aren't my files showing up?
In order to see your home page, you should make sure that the page is in the root directory of your account space, and name it 'index.html'. Otherwise it may not show up when you visit the site.
Why do my pictures show up as broken picture icons on my pages?
There are a few possibilities for this one.
You most likely uploaded your site to the root directory and not public_html. You must include in the path /public_html so that your FTP client or web publishing software knows where to upload your folders and files to.
I've deleted or modified some of the system files on my account, and now my site does not work properly. Can you repair my account?
Please refrain from deleting any system files located inside your directory. If your account ceases to work due to actions on your part, administrative assistance is available for an hourly rate. There is a one-hour minimum for administrative debugging. If you accidentally removed a file that is a part of Frontpage extensions, we will reinstall Frontpage extensions for free.